Returns & Exchanges

At Nalu Beads, we want you to love your jewelry, but if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all items are returned in their original packaging and in unworn condition to qualify for processing.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully place your beads or jewelry in their original protective pouches and secure them inside a padded envelope to prevent damage during transit.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your returned items, we will process your refund to the original payment method within 5–7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing